Below are some answers to frequently asked questions regarding our website and online ordering. If the information you require is not given below, please feel free to contact us for further assistance.
What is your delivery policy?
We aim to deliver next day on all stocked items if ordered before 14:00, please note pallets take 2-3 days. In the event of this not being possible, our sales team will call you with an estimated delivery date.
What products do you sell?
We stock and deliver an extensive range of products, which you can find under the following headings for ease of reference. Assorted Boxes and Packs, Electrical Products, Welding and Safety Products, Body and Finishing Products, Tubing and Fittings, Fasteners and Fixings, Adhesives, Fluids and Lubricants, Commercial Accessories, FACOM Tools, Hand and Power Tools, BAHCO Saws and Tools, TENGTOOLS Range, FORCE Products and we also stock a New Products range. We also stock and supply all the major power tools from DEWALT, MAKITA, BOSCH and HITACHI.
Can I order online?
Nearly all products are now available to order online. If you can’t find what you are looking for you can order by telephone on 01383 414117, or FAX: 01383 223813 by email to firstname.lastname@example.org, or by contacting our Sales Manager (Richard) directly on 07951 886444.
Can I order a non-stocked item?
Yes, you can either send us an email to email@example.com, telephone on 01383 414117, or FAX: 01383 223813 or call our experienced Sales Manager (Richard) on 07951 886444.
Can I contact you for product advice?
Yes, our qualified sales team would be more than happy to answer your queries either by email to firstname.lastname@example.org, you can telephone us on 01383 414117, or call our experienced Sales Manager (Richard) directly on 07951 886444.
How do I place an order?
You can order online, by telephone on 01383 414117, or FAX: 01383 223813 or by email to email@example.com, or by contacting our Sales Manager (Richard) directly on 07951 886444.
Is there a warranty on power tools?
Yes, there is a 12 month manufacturers warranty on all DEWALT, MAKITA, BOSCH and HITACHI power tools. In the event of a query, please contact sales on firstname.lastname@example.org or telephone our Sales Manager (Richard) on 07951 886444.
Is there a minimum order charge?
No, but please refer to carriage charges on order values.
How do I return an item?
All goods which have been correctly supplied in accordance with the purchaser’s order, but which are being returned, will only be credited providing the purchaser contacts the Company within 3 days of purchase for prior authorisation and the goods are of current design, in a resale-able condition with the original unmarked packaging and accompanied by a note stating the reason for return and a valid invoice number. In the cases of goods returned an inspection, handling, reworking and repackaging charge will be deducted from the sum to be refunded to the buyer following the return of the goods.
How do I request a catalogue?
Please fill out the catalogue request form or telephone/fax our office on 01383 414117.
Are your Terms and Conditons available for me to view online?
Yes, you can view them here.
How much do you charge for delivery?
All of our packages are sent by courier and cost as below:
Mainland UK – £6.95
Off-Shore (N.Ireland, Isle of Man, Scilly Isles, Isle of Wight) – £15.00
Channel Islands – £25.95
Republic of Ireland – £21.95
Western Europe (France, Holland, Germany, Belgium, Austria) – £29.95